1. Who is Ecokruz? What is our Mission Statement?

We are auto enthusiasts first and foremost. Whether you want to save the planet or whether you just want to ride in style, we believe it should be accessible to all - "Eco", and provide for a more sustainable economy while being profitable for our partners. We made a pivot in 2020, focusing on full e-Commerce - EV Chargers and Pedestals. You can find and buy a charger entirely online and we'll ship it to your location directly, or you can Request a Custom Bulk Order Quote or Contact Us to help you find the perfect fit. Our small team combines many years of automotive and entrepreneurship experience. We are also a Veteran-owned Small Business. We strive to make every transaction a successful venture for all our clients, suppliers and our staff so you can relax, charge and continue to cruise or "Kruz" along the way. 

2. Why do I need a private in-home charger?

Most charging is done at home. Save time and money charging at home. Have peace of mind knowing that your EV is fully charged before heading out the door. You may also benefit from tax credits. Check with your local and federal tax guidelines.

3. How long does it take to charge up my car at home? How long does it take to charge up my car at a commercial EV Charging Station? 

This depends on the size of the battery and the speed of the charger/charging station. A typical electric car (60kWh battery) takes just under 8 hours to charge from empty-to-full with a 7kW home wallbox. The bigger your car’s battery and the slower the charging point, the longer it takes to charge from empty to full. Level 2 chargers are common public chargers at 240 volts and give you between 15 and 40 miles per hour. You can refer to one of our recent blog posts EV Charging Times. Another useful tool is Blink's EV Charging Time Calculator, if your vehicle is fully charged, what is the actual range or distance it will get you. 

4. How much does home charging options cost?

To figure out your cost of charging at home, multiply your vehicle's kWh/100 miles figure by the electric rate for the time of day you'll most often be charging. That figure will tell you the cost per 100 miles.

You also can work from the total kilowatt-hours it takes to recharge the EV's battery. If an EV requires 40 kWh to recharge a fully depleted battery, and the rate is 18 cents per kWh, that's $7.20 for a fill-up.

The average cost for a gallon of regular gasoline in the US over the past two years was $2.35/gallon. Using 15,000 miles as the average amount of miles a person will drive in a year, the annual cost of gasoline for the average car will be about $1,400 per year. The average person driving the average EV 15,000 miles per year pays about $540 per year, or $45 per month, to charge it.

5. What is your return policy?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 14 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, it can be opened or unopened, but with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can return your product for the same product, or a refund to the original payment method or a store credit.

In the event that you have placed a large commercial order with us, anything over $5000US. Once Ecokruz notifies the buying party that we have accepted the order we are entering into a legal binding contract to fulfill your order. If you are looking to cancel the order after the fact, Ecokruz reserves the right to charge a 10% cancellation and restocking fee on any orders cancelled due to convenience. Any previously installed product, even if it is within the 14 day window CANNOT be returned anymore. The manufacturers will not accept the return in this condition, however if it is due to a manufacturer defect please contact us or the manufacturer directly for parts related warranty. 

6. How do I know if this charger fits my vehicle?

Please refer to your vehicle's instruction manual - most vehicles will either fit the J1772/CCS or NACS connectors in the United States. 

7. Can I stop by and pick up my order? 

No. We do not house any of our products on-site at our home office, they will be shipped to you directly via the supplier or manufacturer directly for quality control and to provide a full e-commerce transaction, as we work with multiple suppliers.

8. Will you be adding other products asides from Chargers and Charging Stations? 

Let us know what you are looking for. We are constantly on the look out for EV related products currently we specialize in EV chargers and Pedestals and focus on these product.

9. Are your products American made? 

We are a USA Veteran own and led small business. Presently our products are contracted with top-notch certified USA companies such as Noodoe, Autel, Blink, Bosch and Chargepoint. We have vetted each brand and product personally. Roughly 90%+ of our products are American made, whenever possible we are BABA (Build America, Buy America) first.

10. How do I install one of these charging stations?

It is possible to install a charging station yourself however we highly recommend contacting a local electrician to have a professional install it for you. We are not liable for any damages caused via attempting to install a charging station yourself. Damages due to self-installation voids any warranty or return policies. 

11. Do you offer any discounts or coupon codes?

Yes we do from time to time. If you are part of a EV club, electrician, fleet, government or dealership, please contact us directly and we can assign a coupon code directly for your organization. For larger bulk orders, please contact us directly before you check out and we will assign you a coupon code as well. 

12. I am looking for a commercial charging station and installation, can you give me a quote?

As more drivers go electric, EV chargers are rapidly becoming a must-have for workplaces, retail and commercial establishments, apartments, and condos. Let Ecokruz help! Our experienced team of EV charging station installation experts are licensed and certified professionals that can provide turn-key installation from start to finish and ensure your EV charger investment will provide long-term value to your property. Please email sales@ecokruz.com for a free quote.

13. What size circuit breaker do I need? You can utilize a breaker size calculator like this giving it a power factor of 100% to find what is needed. Recommended is to add 25% to the results to give it extra headroom. 

14. Can you refer me an electrician for installation? Yes we are happy to, please check out the list of our preferred electricians. We are adding more each year and hope to have a preferred electrician in each State. 

15. How much can I realistically make off of an EV Charging Station at my site? This depends on a number of factors such as traffic to your site each day. You can use this EV Charging ROI Calculator provided by Energy5 however to plot out some scenarios. 

16. What are some of the top 5 sites/apps to find EV charging locations? Just to name a few Plug Share, the Alternative Fuel Data Center, Google Maps and Apple Maps and Charge Way. Our favorite so far might actually be Charge Hub, they have a really nice map feature. 

17. Do you offer Charging as a Service (CAAS)?

Yes. Ecokruz is starting up a Charging as a Service (CAAS) model in 2024 that is gaining traction among companies in the electric vehicle (EV) industry. With more and more people adopting EVs, the demand for charging infrastructure is growing rapidly. CAAS is a solution that allows companies to provide EV charging stations as a service on their properties, to their customers, without having to bear the high costs of building and maintaining the infrastructure themselves. This model enables your business to focus on your core competencies while offering a value-added service to your customers. We also offer financing for the entire project for qualified businesses and site hosts. Ecokruz will help you take care of the rest from the commercial charger to installation.  

18. Do you offer financing?

Yes we have collaborated with GreatAmerica Financial Services to provide financing for your commercial project needs, start to finish. Get total solution financing, including site work, installation, device and hardware, all on an easy to budget monthly payments. Visit GreatAmerica.com to learn more.  

19. Do I need to pay sales tax on my order? 

We're a completely online e-commerce store so this depends on a few things, namely the State you live in and your transaction order. For the most part, most of our customers do not need to pay state tax and you will not see that on your transactions. However if you are making a large purchase say several commercial EV chargers, this will largely depend on your State and it's economic nexus. In those situations you may see State Tax on your transaction. If you are tax exempt, please check tax exempt and upload your tax exemption document. When in doubt please contact us for a custom quote and we can double check for you.